Clinical Pharmacist - Call Center

About the role

Optum is hiring a Clinical Pharmacist in San Juan, Puerto Rico, who reports to the Operations Team Leader. The role performs telephonic consultations with members to carry out comprehensive medication reviews, adherence-related consultations and improve disease-state management, documents care delivered and shares key information with the member's primary care providers.

Key responsibilities

• Schedule pharmacist consultation appointments with members enrolled in clinical programs run by the Clinical Engagement Services Center
• Use prescription claims data to generate clinical recommendations on gaps in care, high-risk medications, compliance and adherence, drug interactions, therapeutic and generic substitution
• Review medication regimens for unnecessary, ineffective or inappropriate medications and adverse drug reactions
• Educate patients about their medication regimen and disease states
• Document patient care notes accurately and concisely, and keep up with emerging clinical trends
• Take part in departmental meetings, follow all policies and meet productivity expectations; support the Clinical Service Engagement team on special projects

Required profile

• Active, unrestricted Pharmacist license or Pharmacist Intern (Pharm D) license in Puerto Rico
• Solid knowledge of drug products and clinical pharmacy
• English proficiency assessed after application; written and verbal communication
• Flexible schedule with rotating shifts 9:00 AM to 10:00 PM AST, Monday to Friday; extended hours and occasional weekends may be required
• Preferred: 1+ year of pharmacy experience in retail, community pharmacy or a PBM call center

Required skills

• Computer proficiency, including Microsoft Office
• Telephonic consultation skills and empathy with patients, seniors and healthcare professionals
• Problem-solving, attention to detail, time management and prioritization