Associate Customer Sales Manager

About the role

Kraft Heinz is hiring an Associate Customer Sales Manager (ACSM) in Puerto Rico. The ACSM owns and is responsible for the selling execution of key brands and categories worth $15M to $40M in annual revenue across multiple distributors, as part of the Customer Business Team. The role acts as the liaison between Kraft Heinz and the customer's team, driving gross margin and market share, and delivering revenue and share objectives aligned with the Puerto Rico Business Unit targets.

Key responsibilities

• Partner with the customer at all levels to understand their business and the marketplace, and build positive business growth.
• Achieve new item authorization, distribution, revenue and share growth, authorizations, distribution, optimal shelving and base business objectives.
• Analyze syndicated data (Nielsen, Circana/IRI, Walmart Retail Link, Scintilla) and household panel data to guide distribution, assortment, pricing and promotion decisions.
• Lead space management projects, run annual category reviews with distributors and retailers, and implement Kraft Heinz pricing strategies.
• Manage retail execution of assigned category objectives with the Retail Team, and hold monthly review meetings with distributor stakeholders.
• Schedule and lead frequent trade visits to stay on top of market and competitive dynamics, and maintain business documentation.

Required profile

• Proven experience in customer management, account management and/or retail sales management for a CPG company.
• Ability to own business processes and category management across a complex sales position with multiple distributors, including retailer planning and strategic actions.
• Customer-first approach, autonomy within a CBT framework, and strong written, verbal and presentation skills with negotiation and influence potential.
• Strong analytical skills, using syndicated and panel data to build business plans and influence customers.
• Willingness to travel 10-20% of the time and to drive as needed.

Required skills

• Microsoft Office
• Proprietary sales systems such as IRI and Spark
• Third-party programs such as PMR and FACTS