Engineering Tools Support Engineer

About the role

Hewlett Packard Enterprise is hiring an Engineering Tools Support Engineer in San Juan, Puerto Rico. The role supports engineering productivity by coordinating, managing access and providing operational support for engineering IT tools and platforms such as Jira, Confluence, GitHub, Jenkins and CI/CD systems. It is a hybrid position with about two days per week in an HPE office. The level varies with experience (IC1-IC3).

Key responsibilities

• Manage core engineering platforms: Jira and Confluence for issues and knowledge, GitHub for repositories, teams and permissions, Jenkins for pipelines and jobs, and Slack for workspace administration and governance.
• Own end-to-end requests and tickets: triage, prioritization, routing, tracking and closure within SLAs, while escalating blockers across teams.
• Serve as the main point of contact for engineering tools support, communicating status, risks, dependencies and timelines clearly.
• Run standardized support processes, document them and drive process improvements and automation adoption.
• Contribute to automation of manual workflows using scripting and REST API integrations (e.g. JSON).
• Manage user access: provisioning, modification and deprovisioning, access reviews, data cleanup and compliance with audit and governance requirements.

Required profile

• Bachelor's degree or equivalent experience in Information Technology, Engineering or a related field.
• 3+ years of experience in engineering tools support, service desk or operations roles.
• Ability to manage ticket workflows and stakeholder communication with increasing independence.
• Experience with Jira, Confluence, GitHub or similar platforms.

Required skills

• Software development and scripting
• API-based integrations (REST/JSON)
• Strong analytical, organizational and communication skills

What we offer

• Benefits covering health, wellbeing and financial support for employees and their families.
• Programs for personal and professional development.