Engineering Tools Support Engineer

About the role

Hewlett Packard Enterprise is hiring an Engineering Tools Support Engineer in San Juan, Puerto Rico. The role supports engineering productivity by coordinating, managing access and providing operational support for engineering IT tools and platforms such as Jira, Confluence, GitHub, Jenkins and CI/CD systems. It is a hybrid position with about two days per week in an HPE office. The level varies with experience (IC1-IC3).

Key responsibilities

• Manage core engineering platforms: Jira and Confluence for issues and knowledge; GitHub for repositories, teams and permissions; Jenkins for pipelines, jobs and access; Slack for workspace administration, channels and app governance.
• Own end-to-end requests and tickets: triage, prioritization, routing, tracking and closure within SLAs, with audit-ready documentation.
• Serve as the main point of contact for engineering teams, communicating status, risks, dependencies and timelines clearly.
• Run standardized support processes, identify gaps and improve them, and keep process documentation current.
• Automate manual workflows with scripting and workflow platforms, and integrate systems using REST APIs and structured data formats such as JSON.
• Manage user access: provisioning, modification and deprovisioning, access reviews, data cleanup and compliance with audit and governance requirements.

Required profile

• Bachelor's degree or equivalent experience in Information Technology, Engineering or a related field.
• 3+ years of experience in engineering tools support, service desk or operations roles.
• Ability to manage ticket workflows and stakeholder communication with increasing independence.
• Experience with tools such as Jira, Confluence, GitHub or similar platforms.

Required skills

• Software development and scripting
• API-based integrations (REST/JSON)
• Strong analytical, organizational and communication skills
• Process improvement mindset and ownership