Executive Housekeeper

About the role

The Executive Housekeeper will lead all housekeeping operations at the Hyatt Regency Grand Reserve Puerto Rico, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency across guest rooms, public areas, and back‑of‑house spaces.

Key responsibilities

• Oversee daily housekeeping, laundry and public‑area cleaning activities.
• Maintain brand standards, health regulations and safety protocols through regular inspections.
• Recruit, train, schedule and supervise housekeeping staff while fostering teamwork.
• Manage inventory of cleaning supplies, linens and guest amenities.
• Control departmental budgets, labor and supply costs.
• Respond promptly to guest requests and complaints, ensuring lost‑and‑found procedures are followed.
• Collaborate with front office, maintenance and other departments to enhance the overall guest experience.

Required profile

• Bachelor’s degree in hospitality management or related field preferred.
• 3‑5 years of experience as an Executive Housekeeper.
• Strong knowledge of housekeeping procedures, cleaning techniques and industry standards.
• Excellent leadership, communication and problem‑solving abilities.
• Flexibility to work weekends, holidays and varied hours as needed.