General Manager - Fairmont El San Juan

About the role

Fairmont El San Juan, a luxury resort in Puerto Rico, is looking for a General Manager to lead one of the island's most iconic destinations. The role requires a seasoned hotelier with a strong record of operational excellence, commercial leadership and luxury guest experience, able to lead a complex operation while improving market positioning and long-term asset value. The hotel operates under an engaged ownership environment, so stakeholder management and communication are essential.

Key responsibilities

• Lead operations, sales, marketing and revenue management, and maximize financial performance while controlling costs and meeting the business plan.
• Build and maintain strong relationships with the ownership group, including its investment objectives, and oversee renovation projects with transparency.
• Deliver a luxury guest experience: handle VIP guests and international protocol, monitor feedback and implement improvements.
• Manage owner relations and, where applicable, work constructively with labor unions.
• Develop a clear vision aligned with the ownership strategy, communicate it to the team and foster a collaborative, inclusive workplace.
• Support staff growth through coaching, mentoring and regular feedback, and recognize outstanding performance.

Required profile

• Prior experience as a General Manager of a luxury hotel.
• Seasoned luxury resort leader with strong operational and commercial credentials.
• Fluent in English and Spanish; Spanish fluency strongly preferred.
• Experience managing owner relations and building a strong service and quality culture.
• Leadership, organizational and interpersonal skills, with a strategic, entrepreneurial and bottom-line-oriented approach.