Parking Office Clerk

About the role

Provide exceptional customer service in person, over the phone, and via email for employee parking inquiries. Handle requests related to access, assignments, vehicle updates, and credential replacements while supporting daily parking operations.

Key responsibilities

• Respond to employee parking inquiries, manage new access requests, assignments, vehicle updates, and replacement credentials.
• Perform high‑volume administrative tasks such as filing, photocopying, scanning, data entry, and processing parking applications and waiting lists.
• Manage incoming and outgoing mail, coordinate with parking attendants and supervisors, monitor compliance with parking policies, and support special projects or temporary assignments.

Required profile

• High school diploma or equivalent; prior experience in a similar customer‑service role.
• Ability to perform basic mathematical calculations, read and write English, and follow written or oral instructions.
• Adaptable, good judgment, pleasant telephone demeanor, and willingness to work flexible shifts, including possible 2nd/3rd shift or weekends.

Required skills

• Proficiency with Microsoft Word for document creation.
• Proficiency with Microsoft Excel for spreadsheet management and reporting.