Patient Support Programs Manager

About the role

AbbVie is looking for a Patient Support Programs Manager in San Juan, Puerto Rico. The role oversees all of AbbVie's Patient Support Programs and coordinates support functions and activities for the patient's in-field team. It reports to the Patient Relations Manager and works cross-functionally with Brand Teams, functional areas and business partners to design, implement and measure the effectiveness of patient solutions and services.

Key responsibilities

• Lead AbbVie Care Specialists and Patient Advocates, providing training, mentoring and feedback to foster continuous learning and engagement.
• Implement and monitor metrics to measure program effectiveness, identify trends and recommend improvements and cost savings.
• Maintain a system for tracking and reporting program metrics, including key performance indicators and progress toward goals.
• Ensure compliance with regulatory requirements and ethical standards in managing patient programs.
• Define the messaging and positioning of Patient Programs in line with brand strategy, timelines, budgets and deliverables.
• Lead the creative agency in designing, realizing and reviewing digital and printed program resources.
• Connect regularly with stakeholders such as the Affiliate Management Team, Brand Team Leaders, IFT and external partners to assess program status and business decisions.
• Take part in meetings, workshops, trainings and conferences to keep cross-functional teams informed on patient engagement, compliance and quality systems.
• Manage a team of field personnel.

Required profile

• Bachelor's degree or higher in science, business, public health or a related field.
• 3+ years of relevant experience in the pharmaceutical industry, access and reimbursement support, case management or a related field is preferred.
• Proven leadership competencies; previous experience leading teams is highly desired.
• Background in healthcare or the pharmaceutical industry is highly preferred.
• Fluent in English and Spanish, with excellent written, verbal and presentation skills.
• Willingness to travel within and outside the island, a valid driver's license and a motor vehicle record in good standing.

Required skills

• Excel, Word, PowerPoint and Visio, and other digital tools for data analysis, reporting and presentations.
• Experience designing and adapting digital or printed resources to improve patient health literacy and program outcomes.
• Strong problem-solving ability in complex, compliance-regulated operations.

What we offer

• Paid time off (vacation, holidays, sick leave).
• Medical, dental and vision insurance and a 401(k) for eligible employees.
• Eligibility for short-term incentive programs.