Quality Assurance & Customer Support Engineer

About the role

The Quality Assurance & Customer Support Engineer role at Hewlett Packard Enterprise is a hybrid position focused on product quality, test automation, and technical customer support for the Mist Cloud platform.

Key responsibilities

• Validate Web UI and REST API functionality across staging and production environments.
• Investigate, reproduce, and debug customer‑reported issues while providing clear updates.
• Log, track, and manage defects and enhancements, driving resolution with engineering teams.
• Build and maintain test environments, test plans, and automated test coverage using Python.
• Write and maintain technical documentation for QA and support teams.

Required profile

• 4‑6 years of experience in Quality Assurance, software testing, or Customer Support (or 6+ years combined).
• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• Strong written and verbal communication skills with an analytical mindset.
• Ability to work in a fast‑paced, cross‑functional environment and manage multiple priorities.

Required skills

• Python programming.
• Selenium.
• pytest.
• Experience testing Web applications and REST APIs.
• Familiarity with Django REST Framework or similar APIs.

What we offer

• Comprehensive health and wellbeing benefits.
• Personal and professional development programs.
• Inclusive workplace culture supporting flexibility and work‑life balance.