Store Manager – Retail Leadership

About the role

Pacsun is seeking an experienced Store Manager to lead the Plaza del Caribe location. The role oversees all selling, visual, and operational aspects, drives sales performance, and ensures a safe, engaging shopping environment.

Key responsibilities

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs.
• Builds product confidence by creating accountability and expertise through basic and seasonal educational tools.
• Supports and executes all product, visual and marketing directives, maintaining company standards.
• Maintains a clean, well‑organized, replenished store and stockroom, promoting a safe environment.
• Anticipates and determines customer needs, solving for yes to ensure satisfaction.
• Fosters an engaging, positive, authentic selling experience to encourage repeat visits.
• Accountable for achieving sales, metric and operational goals.
• Understands key business reports and payroll tools to evaluate and communicate action steps.
• Creates shortage action plans to minimize loss and achieve shrinkage goals.
• Drives and executes digital sales strategies including ship‑from‑store and BOPIS.
• Communicates store and customer feedback to District/Market Manager.
• Coaches management and associate teams to align with company strategies.
• Performance manages underperforming team members in partnership with supervisors and HR.
• Reflects the PacSun brand by demonstrating passion for product, fashion and trends.
• Demonstrates willingness to learn about product, brands, fashion and trends.

Required profile

• Passion for product, brands, fashion and trends.
• Four‑year college degree or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong interpersonal and communication abilities at all levels.
• Proven ability to drive sales results in high‑volume environment.
• Excellent time management and problem‑solving skills.
• Ability to interpret policies and procedures to resolve issues.
• Willingness to travel periodically for meetings/workshops.
• Minimum five years retail experience with demonstrated sales results.
• Minimum two years retail management experience.
• Operate with highest level of conduct, integrity and confidentiality.
• Develop and nurture cross‑functional partnerships to drive results.
• Recruit, develop and retain talent delivering performance excellence.
• Balance strong management presence with approachability and feedback.