Factory Express Engineering / Engagement Project Management

About the role

Hewlett Packard Enterprise's Solutions Engineering team, part of Global Operations, is hiring an Engagement Project Manager for Factory Express in Aguadilla. The role supports and leads teams through the Engineering development process and implementation of company products, with a hybrid arrangement of about two days per week in an HPE office. Projects are typically shorter-term and contained, while programs are longer-term and multi-functional.

Key responsibilities

• Counsel presales on the Factory Express portfolio of customization services so that customer expectations are met and execution is simplified.
• Manage the fast review and validation of complex configure-to-order orders to keep quote-to-order and global factory execution smooth.
• Ensure customer intent is captured completely and is executable by the factory, removing order holds.
• Minimize SPIRA ticket issues coming from the factory and resolve them quickly.
• Proactively identify process and tool improvements and cost-reduction opportunities and lead projects to implement them.
• Work with sales and supply chain teams to communicate status, escalate issues and guide or influence decisions.
• Manage relationships with account teams and outsourced resources, setting clear expectations.

Required profile

• Bachelor's or Master's degree in Engineering; Computer Science, Industrial, Supply Chain or Manufacturing technologies preferred.
• 4-6 years of experience in a manufacturing setting.
• Demonstrated experience coordinating and directing matrixed teams and resources.
• Excellent written and verbal communication skills, with mastery of English and the local language.

Required skills

• Technical knowledge of servers, storage and networks.
• Strong analytical and problem-solving skills.
• Ability to create, manage and communicate program plans, proposals and results, and to negotiate at management levels.
• PM certification is a plus.

What we offer

• A comprehensive benefits package supporting physical, financial and emotional wellbeing.
• Programs for personal and professional development.
• An inclusive workplace with flexibility to manage work and personal needs.