Network Engineering Intern - Wireless Technical Support

About the role

Hewlett Packard Enterprise is seeking Technical Support Engineer Interns for its Wireless Technical Support organization. The role is designed as onsite, with the expectation that you will primarily work from an HPE office. Interns support customers, partners and internal teams by helping investigate, troubleshoot and document wireless networking issues related to Mist cloud-managed solutions, wireless access points and associated technologies. The ideal candidate is a currently enrolled university student in a technical degree program interested in networking, cloud technologies, troubleshooting and customer support.

Key responsibilities

• Assist Technical Support Engineers in analysing and troubleshooting wireless networking incidents.
• Support investigations of issues around wireless access points, cloud-managed platforms, client connectivity, authentication and network performance.
• Collect and review device and client logs, event timelines, configuration details, packet captures, connectivity and performance data.
• Help identify causes of wireless problems such as coverage, interference, roaming, authentication, DHCP, DNS, VLAN and connectivity issues.
• Reproduce reported problems in laboratory or simulated environments and perform basic configuration reviews.
• Learn technical support tools, diagnostic utilities, dashboards and knowledge bases, and document troubleshooting steps and findings.
• Contribute to internal documentation, troubleshooting guides and knowledge-base articles, and escalate complex issues to senior engineers.
• Take part in customer case reviews, team meetings and training sessions.

Required profile

• Currently pursuing a Bachelor's degree in Computer Science, Computer Engineering, Electrical or Electronics Engineering, Information Technology, Telecommunications, Networking or a related field.
• Basic understanding of computer networks and Internet technologies; networking experience is desirable.
• English at B2 level or higher, with strong written and spoken technical communication.
• Previous professional experience is not required.

Required skills

• Networking basics: Ethernet, wireless, IPv4/IPv6, TCP/IP, DNS, DHCP, VLANs, subnets, authentication and access control.
• Wi-Fi basics: SSIDs, 2.4/5/6 GHz bands, channels, signal strength, roaming and client connectivity.
• Command-line tools such as ping, traceroute and nslookup.
• Desirable: Python, Linux, Wireshark, 802.11, 802.1X, RADIUS, WPA2/WPA3, and entry-level certifications such as Network+ or CCNA.

What we offer

• Health and wellbeing benefits.
• Personal and professional development programs.
• An inclusive workplace with flexibility to manage work and personal needs.