Quality Assurance & Customer Support Engineer

About the role

Hewlett Packard Enterprise is looking for a Quality Assurance and Customer Support Engineer in a hybrid role, working on average two days per week from an HPE office. The position focuses on product quality, test automation and technical customer support, and plays a key role in ensuring the reliability and usability of the Mist Cloud platform.

Key responsibilities

• Validate Web UI and REST API functionality across staging and production environments.
• Investigate, reproduce and debug customer-reported issues, keeping customers informed until resolved.
• Log, track and manage defects and enhancements with clear documentation and prioritization.
• Build and maintain test environments and testbeds, and maintain test plans for regression coverage and release readiness.
• Develop and expand automated test coverage using Python and modern frameworks, with AI-assisted tools.
• Write and maintain technical documentation for QA and Support teams.
• Manage multiple priorities independently in a fast-paced environment.

Required profile

• 4-6 years of combined experience in QA, software testing, customer support or related engineering roles, or 6+ years in those fields.
• Bachelor's or Master's degree in Computer Science, Information Systems or a related field.
• Strong written and verbal communication, analytical mindset and attention to detail.
• Ability to work in a fast-paced, cross-functional environment and manage priorities.
• U.S. citizenship required, as the role covers services in a FedRAMP High compliant environment.
• Able to attend team meetings three times a week during early or late hours to support international teams and customers.

Required skills

• Proficiency in Python.
• Solid understanding of programming concepts, software development and testing best practices.
• Preferred: experience testing Web apps and REST APIs, Selenium and pytest, regression test cases, Django REST Framework, and L2/L3 networking concepts.

What we offer

• Benefits supporting physical, financial and emotional wellbeing.
• Programs for personal and professional development.
• An inclusive workplace with flexibility to manage work and personal needs.