Record Retention Supervisor

About the role

The Record Retention Supervisor leads the operational execution of Popular’s Records Management Program, overseeing both physical and electronic records throughout their lifecycle.

Key responsibilities

• Execute and manage records retention, storage, retrieval, legal hold, and disposition in line with approved schedules and policies.
• Coordinate retention requirements across systems and business units with Technology, Legal, Compliance, and Operations.
• Supervise Records Management Specialists, ensuring accurate and timely execution of physical records processes.
• Review and approve destruction eligibility, maintaining documentation and certifications.
• Lead responses to audits and regulatory examinations, providing evidence and remediation.

Required profile

• Bachelor’s degree in Business Administration, Compliance, Information Management or related field.
• 5–7 years of experience in records management, compliance operations, or a regulated environment.
• Demonstrated supervisory experience and ability to work cross‑functionally with Legal, Technology, and Operations.

Required skills

• Strong knowledge of records lifecycle management, including retention schedules and legal hold processes.
• Experience with governance, audit support, and regulatory compliance in financial services.