Return Agent - Customer Service

About the role

The Return Agent provides friendly, efficient service throughout the car rental return process at San Juan International Airport. This full‑time position supports customers as they complete their rentals and ensures vehicles are ready for the next reservation.

Key responsibilities

• Greet customers using prescribed dialogue and thank them at checkout.
• Inspect returned vehicles for damage, fuel level, and personal items, and document any issues.
• Process rental charges, issue receipts, and handle lost‑and‑found items.
• Direct customers to the counter for damage or loss reports and complete service alerts for mechanical issues.
• Identify and move vehicles on hold, recall, or maintenance to the correct lot locations.
• Maintain an organized lot to ensure smooth traffic flow and accessibility.
• Provide transportation information to the airport terminal and address customer satisfaction concerns.

Required profile

• At least 18 years old and fluent in English and Spanish.
• Authorized to work in the U.S. without future sponsorship.
• High school diploma or GED.
• Valid Puerto Rico driver’s license with no more than two moving violations in the past three years.
• No drug or alcohol‑related convictions on driving record in the last three years.
• Flexible schedule to cover a 24‑hour operation, 40 hours per week.

What we offer

• Paid time off.
• Employee rental car discounts.
• Retirement savings plan with 401(k) matching and profit sharing.
• Health, dental, vision, and life insurance.
• Training and development opportunities.