Security Guard – Guest Services & Safety

About the role

As a Security Guard at Dorado Beach Resort & Club, you will create a safe, welcoming, and seamless experience for members and guests while balancing security duties with outstanding customer service.

Key responsibilities

• Provide exceptional customer service, assisting guests with inquiries or needs in a friendly and professional manner.
• Manage access points and resort gates to ensure safe and efficient entry and exit.
• Help guests with transportation needs, including directing or arranging shuttles and assisting with luggage.
• Patrol resort grounds to ensure safety and security of the premises and promptly address any issues.
• Respond calmly and effectively to incidents or emergencies, always prioritizing guest safety and comfort.
• Maintain a visible presence, offering concierge‑style services while performing all security‑related duties.

Required profile

• Fully bilingual in Spanish and English.
• Valid PR driver’s license.
• Excellent customer service skills and attention to detail.
• Associate degree in Criminal Justice or related field preferred.

Working conditions

• Work hours may include days, evenings, weekends, and holidays.
• Ability to sit, stand, or drive for extended periods during the shift.

What we offer

• Signing bonus up to $1,000.
• Health plan.
• Retirement plan.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.