Telephone Banking Consultant

About the role

Popular is seeking a Telephone Banking Consultant to provide excellent telephone service to its customers, supporting client retention and portfolio growth. The role includes an 8‑week on‑site training program starting November 9, 2026, followed by full‑time or part‑time work in San Juan, Cupey.

Key responsibilities

• Analyze client service and claims needs, assess solutions, and resolve issues promptly.
• Promote cross‑selling of financial products such as loans, credit cards, credit lines, vendor payments, and balance inquiries.
• Provide detailed information about Popular’s products and services, escalating cases when necessary.

Required profile

• At least two years of experience in customer service or sales.
• Bachelor’s degree or equivalent combination of education and experience.
• Excellent telephone etiquette and strong oral and written communication skills in Spanish; English proficiency preferred.

Required skills

• Proficiency with Windows operating system.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Detail‑oriented with analytical abilities.