Wireless Technical Support Engineer

About the role

Hewlett Packard Enterprise is seeking a Wireless Technical Support Engineer to work in a hybrid model, spending about two days per week on‑site in San Juan. The role involves designing, developing, and troubleshooting networking solutions for HPE’s portfolio.

Key responsibilities

• Triaging and resolving customer support escalations from multiple inbound channels.
• Building and maintaining Layer 2/3 network testbeds and reproducing customer issues.
• Analyzing logs, pinpointing root causes, filing bug tickets, and collaborating with developers to drive solutions.
• Providing guidance and mentoring to less‑experienced staff members.

Required profile

• Bachelor's or Master's degree in Computer Science, Computer Engineering or related field with a focus on networking.
• 2‑4 years of relevant experience in networking support or engineering.
• U.S. citizenship required for FedRAMP High environment.

Required skills

• Knowledge of Layer 2 and Layer 3 networking concepts.
• Familiarity with 802.11 Wi‑Fi standards.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication in English.

What we offer

• Comprehensive health and wellbeing benefits.
• Personal and professional development programs.
• Inclusive culture that values diverse backgrounds.
• Relocation support for eligible candidates.