Customer Service Representative

Triple-S · San Juan

🇬🇧 English

Descripcion del puesto

About the role

Join Triple‑S, a leading health insurance provider in Puerto Rico, as a Customer Service Representative. You will assist policyholders by handling payments, claims, and policy changes, contributing to the company’s mission of delivering affordable, high‑quality healthcare.

Key responsibilities

Receive premium and loan payments from policyholders and process related transactions.
Assist clients by phone or in person, providing information on claims status, payment updates, and policy changes.
Process policy settlements, issue checks, and handle loan applications, verifying eligibility in the system.
Manage policy cancellations, changes to coverage, and generate policy schedules as requested.

Required profile

Bachelor’s degree in Business Administration (or related field) with 1‑3 years of customer service experience, or an Associate’s degree with 2‑3 years experience, or equivalent combination of education and experience.
Ability to learn and follow company policies, procedures, and standards, and to anticipate customer needs proactively.

Questions fréquentes

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Publicado hace 1 mes

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Triple-S

San Juan

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