Housekeeping Runner

About the role

La Concha Resort, a modern luxury resort in Condado, Puerto Rico, is looking for a housekeeping runner. The role covers guest requests, room service support and general housekeeping duties, with availability for overnight shifts including weekends and holidays.

Key responsibilities

• Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and deliver guest requests directly to their rooms.
• Maintain and clean all equipment used, and check with the supervisor on special situations requiring immediate attention.
• Anticipate and communicate replenishment needs, and know the steps of room service, including setting up amenities.
• Check daily event sheets and bulletin boards, stay up to date on new procedures and events, and ensure adherence to quality standards.
• Keep uniform and personal appearance clean and professional, and protect company assets and confidential information.
• Follow safety and security policies, report accidents and unsafe conditions, complete safety training and certifications, and build positive working relationships with the team.

Required profile

• Hospitality orientation and ability to work quickly and efficiently, especially under pressure.
• Able to bend, squat, stretch and lift up to 60 pounds, and willing to do basic cleaning duties.
• Flexibility to work various shifts, including weekends and holidays, and availability for overnight shifts starting at 10:00 p.m.
• Good communication skills in Spanish and English.

What we offer

• 401(k) with employer contribution
• Health, vision, dental and life insurance
• Paid holidays
• Employee discount