Customer Service Representative

About the role

Join Triple‑S, a leading health insurance provider in Puerto Rico, as a Customer Service Representative. You will assist policyholders by handling payments, claims, and policy changes, contributing to the company’s mission of delivering affordable, high‑quality healthcare.

Key responsibilities

• Receive premium and loan payments from policyholders and process related transactions.
• Assist clients by phone or in person, providing information on claims status, payment updates, and policy changes.
• Process policy settlements, issue checks, and handle loan applications, verifying eligibility in the system.
• Manage policy cancellations, changes to coverage, and generate policy schedules as requested.

Required profile

• Bachelor’s degree in Business Administration (or related field) with 1‑3 years of customer service experience, or an Associate’s degree with 2‑3 years experience, or equivalent combination of education and experience.
• Ability to learn and follow company policies, procedures, and standards, and to anticipate customer needs proactively.