Documentation Coordinator Supervisor

About the role

The Documentation Coordinator Supervisor ensures smooth flow of client referrals within the Optum EHR referral queue, leads the case entry team, and upholds quality, productivity, and HIPAA compliance.

Key responsibilities

• Monitor referral volume, distribute work to staff, and meet turnaround‑time SLAs.
• Maintain employee schedules, user access, and coverage for referral volume.
• Identify and report EMR connectivity issues, track referral trends, and resolve client case inquiries.
• Coordinate education, training, and mentorship for new and existing staff.
• Oversee timesheets, overtime, and time‑off requests; conduct performance evaluations and set MAP goals.

Required profile

• 1+ years in a leadership role and 2+ years working with patient documentation.
• Proven understanding of confidentiality/PHI policies and HIPAA compliance.
• Ability to work flexible 8‑hour shifts, including weekends, holidays, and occasional overtime.

Required skills

• Microsoft Word (document creation and editing)
• Microsoft Excel (data sorting and editing)
• Microsoft Outlook (email and calendar management)