Associate Case Manager (Remote, Puerto Rico)

About the role

Kelly Science & Clinical is recruiting multiple Associate Case Managers to support a leading healthcare technology and pharmacy benefits organization in Puerto Rico. The work is remote, with a flexible hybrid model and occasional on-site days in Puerto Rico when needed. The role involves Medication Therapy Management (MTM) and Disease Management (DM) programs carried out by telephone with beneficiaries.

Key responsibilities

• Run MTM and DM programs by direct telephone contact with beneficiaries
• Discuss chronic conditions and medication treatments and assess their health impacts
• Inform beneficiaries about managing their conditions and alternative drug therapies and treatments
• Collect and document medical history, medications, lifestyle choices and other relevant data

Required profile

• Associate or Bachelor's degree in Science in Nursing
• Current and active nursing license
• At least 3 years of work-related experience
• Full bilingualism in Spanish and English, with excellent oral and written communication in both
• Ability to fit a flexible hybrid schedule with on-site days in Puerto Rico and availability for on-call hours, including evenings, weekends and holidays
• Preferred: experience with the geriatric population, understanding of pharmacy benefit manager clinical operations and Medicare Part D

Required skills

• Knowledge of therapy management concepts such as asthma, diabetes, hypertension, CHF and cholesterol
• Spanish and English

What we offer

• Pay of $21 per hour, paid weekly by W-2
• Flexible hybrid work model with remote options and on-site days in Puerto Rico when needed
• Vacations, sick leave and holidays paid
• Christmas bonus