Pharmacy Customer Associate I

About the role

This position is based in San Juan, Puerto Rico, and offers a primarily virtual work environment with required in‑person training sessions. Associates work an 8‑hour shift, Monday through Friday, supporting pharmacy retail and mail‑order customers.

Key responsibilities

• Develop and maintain positive customer relations and coordinate with internal functions to resolve requests promptly.
• Interact with internal and external customers, including subscribers, providers, and third‑party representatives, to deliver claims and service support.
• Conduct research to provide proactive, thorough solutions to customer inquiries.
• Own service requests, ensuring high‑quality resolution and follow‑through.
• Guide customers on using available technology, tools, and resources, enhancing their confidence and knowledge.

Required profile

• High school diploma or equivalent with experience in an automated customer service environment.
• Fully bilingual in English and Spanish, with strong oral, written, and interpersonal communication skills.
• Intermediate or higher proficiency in Microsoft Teams.