Staff Assistant

About the role

The Staff Assistant provides clerical and administrative support to senior management within the San Juan Field Office of U.S. Customs and Border Protection. The role helps ensure smooth office operations and assists an extensive subordinate organization.

Key responsibilities

• Answer technical questions on financial and organizational procedures for subordinate organizations.
• Analyze operational trends and compile data for senior managers.
• Prepare, review, and edit correspondence, reports, charts, briefing materials, and talking points.
• Manage sensitive referrals, coordinate with other managers, and set suspense dates.
• Coordinate labor‑management meetings, take notes, and support grievance processes.

Required profile

• U.S. citizenship and compliance with Selective Service registration (for males born after 12/31/1959).
• At least one year of specialized experience equivalent to the GS‑08 level, providing administrative support to senior management.
• Ability to pass a background investigation and adhere to federal ethics and drug‑free workplace policies.

Required skills

• Administrative support tasks such as schedule management, call screening, meeting coordination, and travel arrangements.
• Preparation and editing of managerial correspondence and briefing materials.
• Analysis of internal policies and procedures to recommend efficiency improvements.