Administrative Assistant - ABA Therapy Center

About the role

ABA Centers of Puerto Rico, part of ABA Centers of America, is hiring a full-time Administrative Assistant in San Juan, PR. The role covers client reception, entering schedules, general office support and clerical functions, and serves as a main point of contact for caregivers about scheduling. Availability is Monday to Friday, 9:00 AM to 5:00 PM, with potential Saturday work 9:00 to 3:00 PM. Final pay depends on experience, training and education.

Key responsibilities

• Serve as primary contact for caregivers on scheduling updates, cancellations, coverage changes and requests for additional hours
• Communicate professionally with caregivers by phone, email and text, and proactively notify families and staff of schedule and staffing changes
• Maintain and update daily client schedules in ABA Connect and keep teams informed of changes
• Monitor team communication, partner with the Director of Operations on scheduling plans, and help coordinate cancellations and extra hours
• Follow up with families on P2P checks and payments, and help coordinate check collection and reissued payments
• Support the day-to-day administrative needs of the center

Required profile

• High school diploma or GED required
• Administrative, healthcare, education, customer service or ABA experience preferred
• Organized, dependable and detail-oriented, able to handle multiple priorities in a fast pace
• Warm, professional communicator comfortable speaking with families and employees

Required skills

• Strong computer skills and willingness to learn new systems
• Use of ABA Connect for client schedules

What we offer

• Salary of USD 45,760 to 54,080
• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• FSA and HSA options, medical, dental, vision, long-term disability, life insurance, AD&D and GAP insurance
• 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• EAP, wellness discounts, pet insurance and mileage reimbursement
• Performance and referral bonuses