Case Manager – Disability & Leave Services (Contract)

About the role

Amazon’s Disability & Leave Services team is looking for a Contract Case Manager to provide end‑to‑end support for employees undergoing leave of absence, disability, or accommodation events. In this individual‑contributor role you will be the single point of contact, guiding employees through the process and ensuring compliance with Amazon policies and applicable laws.

Key responsibilities

• Initiate and respond to employee inquiries regarding leave, disability, benefits and options.
• Review medical documentation and adjudicate leaves in line with federal, state and Amazon benefit plans.
• Develop and adjust case management plans as employee needs evolve, troubleshooting issues and removing barriers.
• Coordinate return‑to‑work and ramp‑back plans, communicating updates to employees and stakeholders.
• Educate managers and business partners on employee concerns before and after leave periods.
• Maintain accurate system records and ensure compliance with regulations and company policy.
• Collaborate with third‑party administrators, HR, Safety, Legal, Payroll and Benefits teams.

Required profile

• Bachelor’s degree in business, HR or related field, or high school diploma.
• At least 1 year of customer‑service experience.
• Fluent written and spoken English.
• Strong knowledge of Microsoft Office applications.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel