Infrastructure Operations Technician

About the role

Hewlett Packard Enterprise is hiring an Infrastructure Operations Technician in Aguadilla. The role is hybrid, with an average of 2 days per week spent in an HPE office. It works Monday to Friday on the 3rd shift, from 10:30 pm to 6:30 am, and supports 24x7 operations.

Key responsibilities

• Monitor and maintain compute, storage, virtualization and network infrastructure to ensure high service availability.
• Troubleshoot, resolve and escalate incidents promptly while supporting 24x7 operations.
• Install and support data center and lab infrastructure, including hardware deployment, cabling, power and connectivity.
• Execute operational procedures, approved automation workflows and infrastructure maintenance tasks.
• Collaborate with engineering, security, networking and application teams to keep services stable and secure.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent practical experience.
• At least 2 years of experience in infrastructure operations, systems administration, technical support or a related IT role.
• Preferred: experience supporting virtualized environments and enterprise infrastructure platforms, and in a 24x7 operations or service support environment.

Required skills

• VMware, Hyper-V, KVM or similar virtualization technologies (required)
• Infrastructure monitoring and incident management tools (required)
• Systems administration across compute, storage and operating systems (required)
• Troubleshooting, documentation and operational support practices (required)
• Nice to have: automation tools such as Ansible, PowerShell, Python or Bash

What we offer

• Relocation support for eligible candidates.
• Benefits covering health and wellbeing, personal and professional development, and an inclusive workplace.