Customs & Compliance Specialist

About the role

Hewlett Packard Enterprise is hiring a Customs & Compliance Specialist in Aguadilla, Puerto Rico, within its Supply Chain & Operations function. The role ensures compliance with international trade regulations, customs laws, import/export requirements and corporate policies across global logistics operations. It is a hybrid position with an average of 2 days per week spent in an HPE office.

Key responsibilities

• Lead and oversee customs broker operations, ensuring full compliance and accountability across regional processes.
• Develop, implement and monitor customs and trade compliance programs, policies and procedures aligned with global regulations.
• Review and validate customs documentation (commercial invoices, packing lists, certificates of origin, import/export declarations).
• Manage customs clearance activities and support issue resolution to minimise delays.
• Collaborate with customs brokers, freight forwarders, carriers and government agencies to optimise cross-border logistics.
• Support governance activities, including broker performance management and compliance audits.
• Monitor changes in international trade regulations, sanctions and export controls, and assess their impact on operations.
• Provide training and awareness programmes on customs and trade compliance.
• Identify and mitigate compliance risks through internal reviews, assessments and corrective actions.
• Drive process standardisation, automation and system enhancements, and support projects such as UAT testing.
• Maintain accurate records according to retention policies and prepare reports for management.
• Act as subject matter expert on HS classification, valuation, rules of origin and free trade agreements, and advise on them.
• Lead initiatives to reduce customs-related costs and improve clearance lead times, and support compliance metrics and reporting.

Required profile

• Bachelor's degree in Logistics, Supply Chain Management, International Business, Law, Economics or a related field.
• 5+ years of experience in customs compliance, international trade or global logistics.
• Proven experience working with customs brokers, freight forwarders and government agencies.
• Professional certifications in customs or trade compliance preferred.

Required skills

• In-depth knowledge of global import/export regulations and customs procedures.
• Expertise in HS classification, customs valuation, rules of origin and trade agreements.
• Familiarity with export controls, sanctions compliance and trade risk management.
• Proficiency with ERP systems (SAP preferred), customs and trade compliance tools and databases.
• Advanced Microsoft Excel skills for reporting and data analysis.

What we offer

• A comprehensive suite of health and wellbeing benefits for employees and their loved ones.
• Programmes for personal and professional development.
• An inclusive workplace with flexibility to manage work and personal needs.